You need to inform us within 7 days along with a snap of the product to highlight the issue in it. So that it will be entertained within 30 days. You are not able to make your request for any return and exchange after 7 days. The cost of shipping may not be refunded unless a faulty item is sent out. We learnt from years of experience that most of the order returns due to wrong size selection from the customers. To avoid these mistakes, we always help our customers to choose the correct size for them. The cost and safety of the goods are your responsibility until they reach us. Therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery. Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
Buyers will be reimbursed in the same method of payment used to pay for the item. For the refunds we have following options:
* Money Back (Same method used to pay, whether PayPal or Debit/Credit Card payment)
* Discount on the next purchase (up to 50%)
* Gift Voucher (Could be used for next purchase)
Incorrect Goods/Faulty Product Received
We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact firstname.lastname@example.org immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advice on how to proceed with the return.
If you have not yet received your order, please email us at email@example.com as soon as possible to arrange a cancellation before the order is dispatched for a full refund. From time to time, Celebs Leather Jackets will offer free delivery promotions. Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding shipping charges.
Exclusion to the Policy
* Discounted items, Customs Jackets and Items on SALE are Non-Returnable and Non-Refundable.
* We greatly rely on you to provide us with correct shipping address along with the essential contact details.
* As we don’t ship to PO Boxes and APO/FPO addresses, it is necessary that you provide us your complete residential address.
* No product, color, and measurement changes after 24 hours of your order placement will be entertained as the product is sent for processing.
* Order cancellation request within 3 days of your order confirmation will result into a direct/flat deduction of 25% from your ordered item amount.
* if you request order cancellation within a week or 7 days of order confirmation, there will be 45% deduction from the ordered item amount.
* No requests for order cancellation will be entertained, after 7 days of your order confirmation.
* It is important to check the size chart before placing the order at our website.
* If a custom made item has to be altered, we could do it for FREE if buyer pays for both way shipping charges.
* During a promotional period, cost of shipping may not be refunded unless a faulty item is sent out.
* Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.
* In case of refund request due to mind change or wrong size selection, the cost of shipping will NOT be refunded.
Each country follow the different terms and conditions in its customs duties, laws and regulations. In terms of buyer, we mark our shipments as Free Shipping in UK, USA & Canada. However, all the products that we ship do charge the shipment accordingly.
Note: You will not get the free shipping if the state charges any custom duties on the shipment, the buyer is liable to pay all the duties, not the seller.